Much is said about emotional intelligence and its importance for personal and professional development. Since its discovery, other skills have also gained prominence, including Relational Intelligence.
But what is this? In short, it is a person's ability to create and sustain relationships, better understand each individual profile and develop ways to encourage positive coexistence among team members, better managing conflicts and crises.
To build more powerful relationships, it is necessary to learn to listen and reflect on what has been said and then be able to create arguments to discuss productively. In this way, it is possible to make more accurate decisions that bring the best results. In addition to being able to influence other people so that the group's decisions are centered on the well-being of the community.
And learning to relate to others is something very important at this time when the digital world is so present in our lives, especially to understand that the world does not revolve around itself.
Therefore, the leader must first be able to deal with himself, and then deal with the other. Therefore, self-knowledge is the starting point to acquire Relational Intelligence. From the deep intrapersonal relationship you have to have with your inner self to the interpersonal one, which is when you establish contact, affection, exchanges with other people, everything is relational intelligence.
And how to develop relational intelligence?
To acquire this skill it is extremely important that you know its characteristics. Thus, the self-knowledge exercises will help you discover if you have the 5 attitudes necessary for a leader with relational intelligence:
· pay attention to what you say to develop quality relationships;
· knowing the right time to ask: looking for ways to be more efficient is good, but questioning every detail of everything that is done harms the work environment, making the atmosphere heavy;
· be adaptable: before taking a stand, try to understand the environment in which people live and adapt to it;
· to relate well to people it is essential to give back; just asking can strain the relationship between you and your employees;
· meet people outside the virtual environment: the internet helps a lot to build relationships, but seeing a person live increases the possibility that they will remember you.
What are the benefits of relational intelligence in team and company management?
The development of relational intelligence is an excellent tool to optimize the management of your team:
· adaptability: by knowing your skills better, it becomes easier to be flexible and, consequently, adapting to different situations is no longer a challenge;
· greater self-control: allows managing crises and conflicts between employees more efficiently;
· better negotiation skills: by showing results and proving yourself as an effective leader, who in addition to maintaining good relationships is also capable of bringing results, it becomes easier to convince others to follow your business visions, thus creating possibilities to attract better business opportunities;
· legitimizing the emotions of the other: this is an essential task to increase the confidence and productivity of each employee and, subsequently, of your entire team;
· recognition of the skills of its employees: by getting to know them better, it is much easier to give due credit to their values and achievements, which will make them even more motivated to produce really efficient results;
· increased productivity: productivity grows from the moment it is possible to count on the right people, that is, employees with the right skills for the role they perform. Problems will be resolved quickly and definitively;
· respect for differences — a basic rule for the proper functioning of any corporate environment, as it increases trust among everyone and avoids unnecessary misunderstandings;
· building a culture of respect for differences: ensuring that interpersonal relationships are balanced and that there is genuine respect and acceptance of differences are essential characteristics of a healthy and psychologically safe environment, which in fact is inclusion. Promoting inclusion means ensuring that diversity can generate value from its singularities.
Relational intelligence makes leadership capable of getting to know itself better, the environment around it and the people who are part of its universe. With this, it is possible to act positively and ensure that the plurality of people coexist in harmony in the company.
Managers who manage to reconcile rational intelligence with relational intelligence tend to guide their team to success more easily. So always look for ways to improve your relational skills and become a good leader.
As self-knowledge is not an easy task, you can seek the help of a coach who will help you throughout this discovery process.
Édila Souza, Executive Educator and Columnist Gente Mais
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